Terms & Conditions

Shopping with Alandra Online

  • If you have placed your order on-line, our system will quickly send you an automatic confirmation e-mail to confirming what you have purchased. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet the full order requirements as some items may have suddenly run out of stock. In the unlikely event this many happen, we will contact you to discuss your order to resolve the issue and any other concerns we may have.

  • If an item is out of stock we will more than likely just leave it off your order and place it on back order for you.

  • For security reasons all visitors to our website have their IP addresses logged. Any orders found to be fraudulent will be passed on to the relevant authorities along with your ISP.


Returns Procedure

  • In the unlikely event that a product is faulty upon receipt, please contact the office on +44 1279 620 180 or email: barry@alandra.co.uk.

  • If for any reason you have ordered the wrong item, please return the goods to us by post within 7 days and the original purchase price of the product (not the postage) will be refunded.

  • Please note again we are not able to refund any postal charges.

  • We can only refund unopened and unused products once we have received them back.

Data Protection

  • We promise to never use any of your details other than for our own use. We will never pass them on to anybody without your consent.

  • We know how annoying it is when you keep getting junk email and rubbish through the post. Don¹t worry!


  • The prices shown on our open website are inclusive of VAT or exclusive of VAT depending on your preferences.

  • The prices displayed on our web site are in British Sterling Pounds by default.

  • If you have a discount structure set up with us, the website should automatically calculate it and explain it to you as you add products and quantities to your basket.

  • We try to make sure that the prices on our website are accurate but we may need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, no money will ever be charged.

  • If you have a credit account with us, we will process your order and send you the goods as soon as possible. You can pay by any Visa or MasterCard. You can also pay by Switch, Solo or Delta debit card. There is no surcharge added to the cost of the items.

  • We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. The first thing to do is contact us using the 'Contact Us' page or call us. On many occasions an item may not be faulty and there is a problem with the setup. If a return is the only option we will advise you the best way to resolve the issue.

  • Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition to Alandra Products Ltd  Units 5 & 6 Square Deal Units 5 West Road Harlow Essex CM20 2BQ within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

  • If you return the product in its original condition, we will refund you any money which you have paid us for that item or send other goods as replacements.

  • Please note again we do not refund postage and carriage charges.

Our responsibility

  • We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.

  • We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.

  • You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.

  • We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Copyright /Trademarks/Data Protection

  • All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.

  • The materials on our website may not be used for any other purpose other than to browse or place an order.


  • It is also strictly forbidden to reproduce any text from this website including Logo’s, Trademarks, Product Descriptions, Titles & Graphics without being a current Alandra customer or asking for our prior consent. We take this very seriously and any breach of the above will be met with severe consequences.

  • For security reasons we log your IP address. Any activity found to be fraudulent will be passed on to the relevant authorities along with your ISP.


  • These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England & Wales.